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How do I connect Aircall to HireUp?

Connect Aircall to HireUp with your API ID, API token and webhook token, and every call with a candidate in your contacts lands on their record as a searchable transcript.

By Jamie Francis, CPO · Published November 11, 2026

The problem it solves

Your recruiters spend the day on Aircall, but what a candidate says on a call stays in the call or in someone’s notes. Connecting Aircall puts the transcript of every call with a candidate on that candidate’s record in HireUp, next to their emails and messages, and you can search it.

1. Get your API ID, API token and webhook token from Aircall

You collect three details in Aircall before you open HireUp. This step happens in Aircall, and this guide shows HireUp screens only, so there’s no figure for it.

2. Connect Aircall in HireUp

Only an admin can connect Aircall. Go to Settings → Workspace → Integrations and, under Calling, click Connect on the Aircall card. The Connect Aircall dialog asks for your API ID, API Token and Webhook Token; all three are required the first time. When you update the settings later, the dialog reads Update Aircall, and you can leave the API token or webhook token blank to keep the stored values.

HireUp’s blank Connect Aircall dialog with API ID, API Token and Webhook Token fields, a Step 1 box on getting your credentials from Aircall, and a Step 2 box with the webhook URL to add in Aircall (its org id blurred) and the transcript.created event to subscribe to.
An admin connects Aircall with your API ID, API token and webhook token, then adds the webhook URL HireUp shows.

3. Add the HireUp webhook in Aircall

This step is required. It happens in Aircall, so there’s no figure for it: the URL you need is in the figure above. In your Aircall dashboard, go to Settings → Webhooks and add the webhook URL that the Connect Aircall dialog shows. It looks like https://api.hireup.cloud/aircall/webhook/<your org id>. Subscribe it to transcript.created events. Without the webhook, HireUp can’t capture call transcripts.

4. Which calls HireUp captures

HireUp captures a call when Aircall finishes its transcript, and only when someone on the call is in your HireUp contacts. A call with a number that isn’t in your contacts is skipped, and no record is created.

Right after you connect, HireUp offers to import past calls: Last Week, Last Month (the default), Last 3 Months or Last 6 Months. Again, it imports only calls with matching contacts. The import keeps going in the background after you close the dialog. Admins can also change how many days back HireUp looks when it imports history for a new contact, from 1 to 365 days, in Manage → History.

5. See the transcript on the candidate’s record

Open the candidate’s record. The call shows in their Communications History as an Aircall call, with its transcript, alongside their emails and messages.

A candidate’s Communications History in HireUp, with an Aircall call from November 9 expanded to show the full transcript of the conversation between the recruiter and the candidate.
Each call with a candidate lands in their Communications History with its full transcript.

6. Search what candidates said on calls

Ask Recall in plain English, for example who has mentioned a notice period or a salary range on a call. HireUp ranks who fits and cites the call behind each match, with its date. For more on searching across every channel, read how to search what candidates told you across WhatsApp, LinkedIn, email and calls.

HireUp’s Recall results for a plain-English question about notice period and salary: one candidate, with a Why this match line that cites a call dated 9 November 2026.
Ask Recall in plain English, and it cites the call behind each match, with its date.

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FAQ

Who can connect Aircall to HireUp?

Only a workspace admin, in Settings → Workspace → Integrations.

Does HireUp capture every Aircall call?

No. HireUp captures only calls with someone in your HireUp contacts. It skips other calls and creates no record for them.

Why aren't my Aircall calls showing up in HireUp?

Check the webhook. In Aircall, under Settings → Webhooks, it must point to the URL shown in HireUp's Connect Aircall dialog and be subscribed to transcript.created. Also check that the number on the call belongs to a HireUp contact.

Can I bring in calls from before I connected?

Yes. Right after you connect, HireUp offers to import past calls from the last week up to the last 6 months. It imports only calls with matching contacts.